We may receive information about you:
- If you contact us directly, via our website or our customer sales and service teams - through applying for one of our products or services, or to make an enquiry or other request
- From our dealerships, to whom you have given your information
- Occasionally from other third parties who may lawfully pass to us information about you
- In relation to driving our demos and/or courtesy vehicles – medical & driving licence info will be required
The information we collect:
- Contact details (Name, address, phone number, date of birth, email address, NI Number, Driving Licence Number)
- Vehicle information (including registration number, VIN, service and MOT reminder dates, mileage and warranty repair information)
- The date and time you used our services
- Information from our websites
- Details of transactions between you and us
- Where you engage with us in a business context, we may collect your job title, company contact details (including email addresses), fleet size and company details.
- Voice recordings of calls you make to us and/or receive from us
- CCTV footage for our own security purposes
- Live Chat records
- Any information within correspondence you send to us
- For personal finance applications, financial information will be required
- If documents are handed over with a part exchange or a vehicle brought into stock from elsewhere, we will keep these documents with the vehicle to help evidence the history of the vehicle. This is a legitimate interest not only for us and any new owner but for the wider market in regard to fraud prevention and safety
We may use your information for a variety of purposes, including but not limited to:
- Informing you about our products and services
- Identifying other products and services which might be of interest to you
- Providing or manage any information, products or services you have asked for
- Helping us identify you when you contact us
- General administration purposes
- Improving the quality of our products and services
- Helping us detect and prevent fraud and money laundering
- Helping us recover debts
- Carrying out analysis and customer profiling
Informing you about our products and services:
- We may contact you by post, phone, e-mail, SMS and other electronic means in line with the consent given when you initially contacted.
- We may also contact you by the media above where we in discussion with you about your current contractual needs or where there is a legitimate reason to do so during the ownership of your vehicle.
- Should you not wish to continue receiving marketing communications from us on products and services please contact us at [email protected]/[email protected] or ALS Autos Suzuki, 23a Main Street, Little Downham, Ely, Cambridgeshire, CB6 2ST or 01353 699302
- You can also click the unsubscribe link on any of our email marketing communications.
- Alternatively, you can contact us by telephone or post using the contact information above. Please note, if you purchase a vehicle from a franchised dealership that is not part of ALS Autos , or otherwise give your information to such a dealership, or to a manufacturer directly, you will have a separate relationship with that organisation in respect of the use of your data and you will need to contact the organisation concerned in relation to any request you may have regarding that organisations use of your data.
- Vehicle sales
- Motor related products and services, including (among other things) vehicle aftersales care, MOTs, vehicle parts, accident repair, finance, leasing and ancillary insurances, vehicle rental, vehicle accessories, vehicle warranties and motor insurance
- Personal finance products
The range of products and services offered by ALS Autos or selected business partners include, but is not limited to:
We may share your information for any of the purposes listed above with:
- Our manufacturer franchise partners
- Our carefully chosen business partners
- Our service providers and agents who perform services on our behalf, such as marketing agencies and data management firms
- Where consent is necessary to facilitate sharing with other parties, we will ensure this is obtained prior to processing
- We will not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products and service that you request from us.
We may also pass your information to third parties:
- If we have been asked to provide information for legal or regulatory purposes
- In relation to existing or future legal proceedings
- In the process of selling one or more of our businesses, or to anyone to whom we may transfer our rights under any customer agreement we have with you
- For the purpose of preventing fraud/loss, for example to fraud prevention agencies
- Except as provided in this policy, we will not provide your personal information to third parties
Security of personal information
- We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
- We will store all the personal data you provide either electronically on our secure servers or physically, with the appropriate security.
Retention of information
- We do not retain personal information in an identifiable format for longer than is necessary. If we have established a relationship with you, we hold your personal information for no longer than 7 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims and for legal compliance. Our relationship may end for several reasons including where the vehicle warranty or lease expires, or we have been made aware that you no longer own or drive that vehicle.
- The law requires us to hold your personal information for a longer period or delete it sooner.
- Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 7 years following the date of that complaint or query; or
- you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law
The only exceptions to the periods mentioned above are where:
- You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request
- Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
- We may withhold personal information that you request to the extent permitted by law.
- If you instruct us to no longer process your personal data, we will do so as quickly as possible.
- If you instruct us to destroy any/all your personal data, we may hold we will do so as quickly as possible
- If you instruct us to cease all processing for marketing purposes, we will do so as quickly as possible.
- Any Data Protection issues, or concerns can be directed to [email protected]
We are registered as a data controller with the Information Commissioner's Office.
We take reasonable care to comply with requirements of the General Data Protection Regulations and all information collected from our website is via a secure link.
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How to control and delete cookies
List of the main cookies
Here is a list of some cookies that may be set by us while using our web site ASPSESSIONID and ASP.NET_SessionID allow us to recognise your requests from page to page. This allows us to remember your previous selections and choices, navigate back to previous pages etc. These cookies are removed when you close your browser.
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Third Party Cookies
We use a number of suppliers who also set cookies on our website on its behalf in order to deliver the services that they are providing. We sometimes embed photos, video, social sharing icons and other content from external websites such as YouTube, Flickr and social networking sites such as Facebook, Twitter and Google+. As a result, when you visit a page with content embedded from one of these sites you may be presented with cookies from their website. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these. Here is a list of some cookies that may be set by our third parties while using our web site:
Flash Cookies (local shared objects)
From time to time, we may use Adobe's Flash Player to deliver content. To improve user experience, Local Shared Objects - or Flash Cookies as they are commonly known - are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored on a user's terminal much the same as cookies are, however it is not possible to manage them at browser level in the same way. The Adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain or for all websites - see http://www.adobe.com/products/flashplayer/security for details. Please be aware that restricting the use of Flash Cookies may affect the features available to you for Flash based applications.
Information that is gathered from visitors
Almost all Web servers record users requests made upon them (such as the visitor's IP address, browser type, referring page and time of visit) in log files.
How the Information is used
The information is used to enhance the vistor's experience when using the website to display personalised content.
Personal data, such as names and email addresses will not be sold, rented or leased, and not kept longer than required to provide the service it was supplied for.
E-mail may be sent to you for the purpose you registered but will not be used for unrelated marketing.
If you have subscribed to our newsletter, you may unsubscribe by replying to any of the email correspondants and simply state you wish to unsubscribe to the service.
A.L.S Autos 14-Day Used car Buy Online Return Policy, Full Customer Terms & Conditions
Section 1: 14-Day Return Policy
- Offer applies only to used cars purchased online that are unseen and untested.
- In addition to any statutory cancellation rights, or any right of withdrawal you are entitled to where you are a finance customer, A.L.S Autos provides you with a money back guarantee from the date of receipt of the car for a period of 14 days.
- Day 1 is the day of receipt, so the car must be returned no later than 14 days later. For example, for a car received on a Saturday, the car must be returned before the selling dealer closes on the Saturday 14 days later.
- If you decide to return the car you must notify the selling dealer by telephone or email at least 24 hours before you return the car, and no later than 5pm on the 13th day. For example, for a car received on Saturday, you must notify the selling dealer by 5pm on Friday if you wish to return the car on Saturday.
- Open to UK residents aged 18 or over purchasing a used car in their personal capacity.
- Offer applies to cars purchased in person from A.L.S Autos either in cash or with Suzuki Financial Services and is available only to the person who purchases the car from the selling dealer.
- The offer is available in relation to cars registered as ‘Private’ and ‘Private–Disabled’. Business customers, and cars funded through Suzuki Personal Contract Hire (PCH) or any 3rd party leasing provider, and through Motability are excluded.
- Maximum of one car per person.
- Car may be returned to the selling dealer within 14 days of receipt. If the car was purchased in cash, the selling dealer will refund you in full minus any delivery fee. If the car was to be purchased through Suzuki Financial Services the selling dealer will refund to Suzuki Financial Services the amount it paid for the car and any additional extras and you must pay any delivery fee directly to the selling dealer.
- If there are any additional extras such as gap insurance that have been funded as part of your new purchase with Suzuki Financial Services, the selling dealer will cancel these on your behalf.
- If there is any negative equity (shortfall on the part-exchange vehicle) that has been funded as part of your new purchase with Suzuki Financial Services you will need to pay the amount of the negative equity to the selling dealer as part of the agreement to return the car.
- Car must be returned to A.L.S Autos, Little Downham and not to any other dealer or location. You must return the car to the selling dealer at your own cost and before the relevant deadline.
- If you wish to have the selling dealer collect the car from your home address, the selling dealer may agree to this in their sole discretion, in which case you must arrange the collection at least 1 working day in advance of the collection date. The selling dealer will inform you of the collection fee in advance. If the car was purchased in cash, the collection fee will be deducted from the refunded amount. If the car was to be purchased through Suzuki Financial Services, you must pay any collection fee directly to the selling dealer. You must be available to hand over the keys to the selling dealer at the agreed time and location. Only one attempt to collect the car will be made. If the selling dealer declines to collect the car, or the collection cannot take place for any reason, you must return the car to the selling dealer before the deadline.
- A mileage limit of 250 miles applies to returned cars. An excess mileage charge of £1.00 per mile will be applied for any cars returned with over 250 miles. If the car was purchased in cash, the excess mileage charges will be deducted from the refunded amount. If the car was to be purchased through Suzuki Financial Services, you must pay the excess mileage charges directly to the selling dealer.
- You are fully responsible to insure the car with fully comprehensive insurance from the day of handover and any cars that have not been insured in this way will not be accepted for return.
- Returns where the vehicle has been modified, damaged, soiled, altered from its original condition on delivery, or is subject to an insurance claim, cannot be accepted.
- You must not use the car as collateral for any loan or other third-party arrangement or accept or allow any lien or third-party interest over the car. Doing so invalidates this offer.
- Taking the car outside of the UK also invalidates this offer.
- You must pay and accept sole responsibility for any third-party costs, fees, charges and penalties incurred, including (without limitation) in relation to any outstanding motoring offences, parking tickets, fines, congestion and other charges, incurred during the period you are in possession of the car.
- Where a car is returned and the selling dealer cannot provide a suitable alternative car as a replacement, or you do not want an alternative, if the car was purchased in cash the price paid for the car (excluding delivery charges and any other applicable deductions as outlined above) will be returned by exactly the method as it was originally paid. If the car was to be purchased through Suzuki Financial Services, the selling dealer will refund to Suzuki Financial Services the amount it paid for the car and any additional extras and you must pay any delivery charge and any other applicable deductions as outlined above directly to the selling dealer.
- You must return the car’s V5C (Log Book) to us when you return the car.
- If a vehicle was part exchanged as part of the new car purchase it will not be returned. Instead, the selling dealer will reimburse the part exchange value stated on the purchase invoice. The selling dealer may elect to return the vehicle if it is practical to do so –but this is entirely within the selling dealer’s sole discretion and it should be assumed that the part exchanged vehicle will not be returned to you.
Section 2: Your Right of Withdrawal: where you have entered into a finance agreement to pay for the car
- If you have entered into a finance agreement to pay for the car you have a right to change your mind and withdraw from the finance agreement under s66A of the Consumer Credit Act 1974 without giving any reason. The exact terms of the right to withdraw will be set out in the Page 3 of 3 Suzuki 14-Day Return Policy Full Customer Terms & Conditions – June 2020 finance agreement itself. If you exercise the right, it will bring the finance agreement with Suzuki Financial Services to an end. It does not automatically mean that you can pull out of buying the car, but Suzuki GB will allow you to exercise the 14-Day Return option on the terms set out in section 1.
- If you wish to withdraw just from the finance agreement and keep the car you must tell Suzuki Financial Services by calling them or writing to them on the contact details provided in the finance agreement. You must then pay Suzuki Financial Services the amount payable by you on your withdrawal from the finance agreement as explained in the finance agreement.
- If you wish to withdraw from the finance agreement and exercise the 14-Day Return option you must ensure that you follow the procedures for return of the car within the returns period as set out in section 1 above. On return of the car the selling dealer will return to Suzuki Financial Services the amount it paid for the car and any additional extras.
- If you fail to return the car within the 14 day period you will not be able to benefit from the 7- Day Return option set out in section 1 but you will remain liable to pay Suzuki Financial Services the amount payable by you on your withdrawal from the finance agreement as explained in the finance agreement.